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Serving US SMBs
7-day onboarding
Scalable teams
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Customer Support That Grows With Your Business
Fast, professional email, chat, and phone support that helps you respond faster, improve customer satisfaction, and scale without hiring in-house
Serving US SMBs
7-day onboarding
Scalable teams
US Business Hours Coverage
Trained Support Agents
NDA & Data Security
NDA & Data Security
Trained Support Agents
US Business Hours Coverage
Seamless integrations trusted by businesses.
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Security & Quality Standards
What we commit to from day one
NDA-backed
Data secure
Vetted agents
Minutes
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First-response target during your coverage hours
7 days
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From first call to live support
Weekly
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Reporting on response times, resolution, and CSAT
Reporting on
response times, resolution, and CSAT
Customer inquiries pile up. Response times creep up. Revenue walks out the door
Slow Replies
Founder Time Drain
You and your team spend hours on support instead of the work that actually grows the business
Inconsistent Experience
Different agents give different answers. Customers lose confidence and stop coming back
Missed Revenue
Unanswered chats and late email replies turn into abandoned carts and lost conversions
Support is silently killing your growth
Every slow reply, missed ticket, and inconsistent answer costs you a customer you already paid to acquire
Missed revenue
Unanswered chats and late email replies turn into abandoned carts and lost conversions​​
Inconsistent experience
Different agents give different answers. Customers lose confidence and stop coming back
Founder time drain
You and your team spend hours on support instead of the work that actually grows the business
Slow Replies
Customer inquiries pile up. Response times creep up. Revenue walks out the door
OUR SOLUTION
We don’t just handle support.
We protect your revenue.
Geekynd becomes your extended CX team,
handling all customer conversations across email, chat, and calls with speed, consistency, and quality.
SOP-driven execution
Seamless brand integration
Email, chat, and call handling
Fast response systems (minutes, not hours)
Seamless brand integration
SOP-driven execution
Fast response systems (minutes, not hours)
Email, chat, and call handling
BASIC SUPPORT
Includes:
Email support
Live chat support
8 hours/day coverage
Up to 300 tickets/month
$600/month
$600/month
BASIC SUPPORT
Includes:
Email support ​
Live chat support
8 hours/day coverage ​
Up to 300 tickets/month
SCALE
GROWTH
$3,500+/month
Includes:
Includes:
Email + Chat + Call support ​
12-16 hours/day coverage
CRM/helpdesk management
Weekly reporting ​
Up to 800–1000 tickets/month
Full CX handling
24/7 coverage
Dedicated team (2–4 agents)
Account manager
Advanced reporting
Up to 800–1000 tickets/month
Simple, scalable support. No complexity.
Our Plan
SCALE
$3,500+/month
Includes:
includes:
Full CX handling
24/7 coverage
Dedicated team (2–4 agents)
Account manager
Advanced reporting
Priority SLA
Full CX handling
24/7 coverage
Dedicated team (2–4 agents)
Account manager
Advanced reporting
Priority SLA
Choose a plan based on your volume and grow as you scale.
Starter
Includes:
Shared account manager
Core automations
Standard (5–7 days)
Monthly summary
Starter
Founders & small teams testing dedicated support
Includes:
1 part-time assistant (~80 hrs/mo)
/month
$800
Setup fee
Growth
Includes:
Dedicated account manager ​
Workflow automation + reporting dashboard
Guided (3–5 days)
Weekly reporting
Starter
Growing SMBs needing consistent daily execution
Includes:
1 full-time dedicated resource (~160 hrs/mo)
/month
$1499
Setup fee
Scale
Includes:
Dedicated operations manager
Custom AI systems + SOP library + QA layer
White-glove + ops audit
Real-time dashboard + reviews
Starter
Companies scaling multi-function operations
Includes:
Dedicated multi-role team (3+ resources)
/month
$3500+
Choose a plan based on your volume and grow as you scale.
Simple, scalable support. No complexity.
Our Plan
Growth
Includes:
Dedicated account manager ​
Workflow automation + reporting dashboard
Guided (3–5 days)
Weekly reporting
Starter
Growing SMBs needing consistent daily execution
Includes:
1 full-time dedicated resource (~160 hrs/mo)
/month
$1499
Setup fee
Starter
Includes:
Shared account manager
Core automations
Standard (5–7 days)
Monthly summary
Starter
Founders & small teams testing dedicated support
Includes:
1 part-time assistant (~80 hrs/mo)
/month
$800
Setup fee
Custom
Includes:
As required
​
As required
As required
As required
Starter
Ideal for eCom, SaaS, global ops
Includes:
Team of 3–4 VAs (shift-based)
Let's talk
GROWTH
Includes:
Email + Chat + Call support
12–16 hours/day coverage
Dedicated + backup agent
CRM/helpdesk management
Weekly reporting
Up to 800–1000 tickets/month
Custom
Ideal for eCom, SaaS, global ops
Let's talk
Team of 3–4 VAs (shift-based)
Includes:
As required
As required
As required
As required
GROWTH
Includes:
Email + Chat + Call support
12–16 hours/day coverage
Dedicated + backup agent
CRM/helpdesk management
Weekly reporting
Up to 800–1000 tickets/month
Companies scaling multi-function operations
Dedicated multi-role team (3+ resources)
Includes:
/month
Dedicated operations manager
Custom AI systems + SOP library + QA layer
White-glove + ops audit
Real-time dashboard + reviews
Scale
$3500+
GROWTH
Includes:
Email + Chat + Call support
12–16 hours/day coverage
Dedicated + backup agent
CRM/helpdesk management
Weekly reporting
Up to 800–1000 tickets/month
Growing SMBs needing consistent daily execution
Setup fee
1 full-time dedicated resource (~160 hrs/mo)
Includes:
Dedicated account manager ​
Workflow automation + reporting dashboard
Guided (3–5 days)
Weekly reporting
Growth
$1499
/month
GROWTH
Includes:
Email + Chat + Call support
12–16 hours/day coverage
Dedicated + backup agent
CRM/helpdesk management
Weekly reporting
Up to 800–1000 tickets/month
Founders & small teams testing dedicated support
Starter
$800
/month
Setup fee
1 part-time assistant (~80 hrs/mo)
Includes:
Shared account manager
Core automations
Standard (5–7 days)
Monthly summary
Audit & onboarding
We learn your business, tools, workflows, and customer expectations
Up and running in 7 days
We build SOPs and train agents on your brand voice and communication standards
Setup & training
Go live
Your support runs without your involvement. We monitor, optimize, and report weekly
How it works
From first call to live support in one week, not one quarter
Your support runs without your
involvement
Go Live
Audit & onboarding
We understand your business, workflows, and tools
Setup & training
We build SOPs and train agents on your process
What You Can Expect When We Run Your Support
Result: What You Expect
We help businesses deliver faster, more consistent customer support so you can focus on growth while we handle customer conversations
Faster response
times
Customers get answers quickly, reducing frustration and improving their experience
Consistent customer experience
Every interaction follows clear processes and quality standards
Reduced
workload
Free up internal resources by letting us manage day-to-day support tasks
Support
That Scales
Handle growing customer inquiries without sacrificing service quality
SupportThat Scales
Handle growing customer inquiries without sacrificing service quality
Reduced workload
Free up internal resources by letting us manage day-to-day support tasks
Consistent customer experience
Every interaction follows clear processes and quality standards
Faster response times
Customers get answers quickly, reducing frustration and improving their experience
What you can hold us to
Replies in minutes, not hours
We hold a first-response target measured in minutes during your coverage hours, and we report on it every week so you can hold us to the number
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Never an unanswered ticket
Every account has a trained backup agent, so coverage never drops if someone is out. No gaps, no excuses
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Quality you can audit
Every conversation is monitored against your SOPs, and you get weekly reporting on response times, resolution rates, and CSAT. The numbers are yours, not marketing claims
Replies in minutes, not hours
We hold a first-response target measured in minutes during your coverage hours, and we report on it every week so you can hold us to the number
Never an unanswered ticket
Every account has a trained backup agent, so coverage never drops if someone is out. No gaps, no excuses
Quality you can audit
Every conversation is monitored against your SOPs, and you get weekly reporting on response times, resolution rates, and CSAT. The numbers are yours, not marketing claims
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CEO, Founder of Geekynd
Why we built Geekynd
Too many growing businesses lose customers to slow, inconsistent support, and the usual fix, hiring and managing an in-house team, eats the time founders should be spending on growth. We built Geekynd to be the team that answers fast, stays on-brand, and runs without your involvement. My promise is simple: we treat your customers like our own, we move fast, and we earn your trust one conversation at a time. If we ever fall short, my inbox is open.
S.M Tehseen
Frequently asked questions
No. Every agent is trained specifically on your brand, tone, and workflows using structured SOPs before they handle a single customer interaction. We also run quality monitoring on conversations consistently.
No. We integrate seamlessly as your brand. Agents communicate using your name, your tone, and your voice guidelines. Customers experience it as your team.
Yes. All plans cover US business hours as standard. The Scale plan includes 24/7 coverage. We align shifts specifically to your customer base timezone.
Setup is completed within 7 days of signing on. That includes discovery, SOP creation, agent training, and systems integration.
Yes. We sign an NDA and a data processing agreement with every client. We follow industry best practices for data security and our agents only access the systems and information required to do their job.
Growth and Scale plans include a trained backup agent who covers any absence. On the Starter plan, a backup is arranged within 24 hours. There is no gap in coverage
Yes. There are no long-term contracts. You can cancel or change plans with 30 days notice at any time.
Starter plans receive a monthly performance summary. Growth and Scale plans include weekly reports covering response times, ticket volumes, resolution rates, and CSAT scores.
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Quick Links
Contact us
Wyoming | Delhi | Guwahati
© 2026 Geekynd Pvt. Ltd. All rights reserved.